Truckie

Privacy Policy

Last updated: 2026-05-17

This Privacy Policy describes how Eazi Tech Ltd (“Truckie”, “we”, “us”) collects, uses, discloses, and protects information about users of the Truckie web platform and mobile applications (collectively, the “Service”). By using the Service you agree to the practices described here.

1. Information we collect

  • Account information: name, email address, phone number, password (stored as a salted hash), profile photo, role (shipper, fleet owner, driver, admin), and company details (name, address, KYC documents).
  • Operational data: trips you create or accept, pickup and dropoff locations, cargo type and weight, driver assignments, vehicle details, proof-of-delivery images, status updates, timestamps, and chat or dispute messages.
  • Location data: when you are an assigned driver on an active trip, the mobile app may share your device location with the trip's shipper and fleet owner so they can track delivery progress. Location sharing pauses when the trip ends.
  • Payment data: wallet balances, top-up references, settlement records, and bank-account details for payouts. Card and bank credentials are handled by our payment processor (Paystack) and are never stored on Truckie servers.
  • Device and usage data: device model, OS version, app version, push notification tokens, IP address, crash logs, and basic analytics events.

2. How we use information

  • To provide, operate, and improve the Service.
  • To authenticate users and protect accounts from fraud or abuse.
  • To match shippers with verified fleet owners and drivers.
  • To process payments, payouts, and settlements.
  • To send transactional notifications (trip status, payment events, security alerts).
  • To comply with legal obligations, tax requirements, and regulatory requests.

3. How we share information

We share personal data only as needed to operate the Service:

  • With other users participating in the same trip (shipper, fleet owner, driver).
  • With service providers (Paystack for payments, Cloudinary for media storage, Neon for hosted Postgres, push-notification providers).
  • With law-enforcement or regulators where required by Nigerian law.

We do not sell personal information.

4. Data retention

We retain account and transaction records for as long as the account is active and for the period required by Nigerian financial and tax regulations after deletion. Anonymized records may be retained for analytics indefinitely.

5. Your rights

  • Access and update your profile data from the in-app Profile screen.
  • Request a copy of your data by emailing privacy@truckie.eazitech.com.ng.
  • Delete your account at any time from the Profile > Security screen in the mobile app, or via our web account-deletion form. Financial records may be retained in anonymized form to meet legal obligations.

6. Security

We use TLS in transit, encrypted storage for credentials, and least-privilege access for production systems. No system is perfectly secure; please report vulnerabilities to security@truckie.eazitech.com.ng.

7. Children

The Service is not directed to children under 16 and we do not knowingly collect their data.

8. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email or in-app notice at least 14 days before they take effect.

9. Contact

Eazi Tech Ltd · Lagos, Nigeria · privacy@truckie.eazitech.com.ng